Client Relationship Management - Specialist at Marsh

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Risk Management, Sales, Communication, Negotiation, Presentation, Analytical Skills, Organizational Skills, Problem Solving, Team Collaboration, Industry Research, Account Management, Customer Satisfaction, Strategic Solutions, Fluency in English

Industry

Insurance

Description

We are seeking a talented individual to join AVP Client Relationship Management - Specialist (Risk Management Segment) , our Sales & Client Relationship Management team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office. The ideal candidate will be serve as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications. We will count on you to: Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use. Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts. Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues. Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention. Begins to build relationships with professional counterparts at client organizations. Maintains a fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities. What you need to have: Bachelor’s degree in Business, or a related field Minimum of 5 years of relevant experience in sales and client management in insurance broking, solid experiences in risk management in various industry. Proven track record of successfully managing client relationships and driving business growth. Excellent communication, negotiation, and presentation skills. Ability to analyze complex information and develop strategic solutions. Strong organizational skills and the ability to manage multiple priorities effectively. Be able to travel up country and business trip in oversea. What makes you stand out: Resilient with previous client facing sales experience Looking to develop career and a growth mind-set approach Ambitious nature and a keen contributor within a team environment Articulate with strong client facing and stakeholder management abilities Proficient in English Why join our team: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional development and career advancement. A collaborative and inclusive work environment Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Responsibilities

The specialist will serve as the first point of contact for day-to-day communication with complex accounts and manage account concerns. They will also support colleagues in account management tasks and ensure client satisfaction.