Client Relationship Manager at Careers @ MUFG Pension & Market Services

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Account Management, Client Services, Customer Success, Stakeholder Management, Communication Skills, Client Retention, Revenue Targets, Account Planning, Operational Excellence, Risk Management, Problem-Solving, Attention To Detail, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Industry

Financial Services

Description

Brisbane, QLD | Hybrid Working Are you an experienced Account Manager, Client Services, Customer Success or Relationship Management professional looking to take the next step in your career within financial services? At MUFG Pension & Market Services, we are looking for a Client Relationship Manager to join our Brisbane team. In this role, you will partner closely with clients to understand their needs, deliver exceptional service, and build long-term relationships that drive value for both clients and our business. This is an exciting opportunity to work with listed and unlisted companies, helping them deliver high-quality outcomes for their investors while developing your career in a collaborative and supportive environment. About the Role As a Client Relationship Manager, you will be responsible for managing a portfolio of clients and ensuring the delivery of premium service across all interactions. You will work closely with internal teams to ensure operational excellence while acting as the key point of contact and trusted advisor for your clients. This role combines relationship management, strategic client engagement, and operational oversight, making it ideal for someone who enjoys building strong partnerships and delivering meaningful outcomes. Key Responsibilities Client Relationship Management * Build and maintain strong relationships with a portfolio of fee-paying clients * Understand client objectives and anticipate needs to deliver exceptional service * Act as the primary point of contact for client queries and service delivery matters * Lead regular client meetings and maintain high levels of engagement and satisfaction Strategic & Commercial Focus * Support client retention and contribute to achieving revenue targets * Identify opportunities to provide additional services and add value to clients * Manage client contracts, service level agreements and fee discussions * Contribute to account planning and strategic initiatives Operational Delivery * Coordinate internal teams to ensure the successful delivery of client projects * Oversee key client activities including shareholder communications and Annual General Meetings (AGMs) * Ensure client issues and queries are resolved within agreed service levels * Manage invoicing and ensure timely recovery of client fees and disbursements Collaboration & Leadership * Work closely with Client Relationship Assistant Managers to deliver exceptional client outcomes * Collaborate with internal teams across the organisation to support client projects * Contribute to the development and growth of the broader Client Services team Governance & Risk * Ensure all services are delivered in accordance with regulatory requirements and contractual obligations * Maintain strong operational controls and risk management practices * Support reporting relating to client queries, complaints and service delivery About You We’re looking for a relationship-focused professional who thrives in a client-facing environment and enjoys delivering high-quality service. You will bring: * Experience in financial services, ideally within account management, client services, customer success, relationship management or investor services * Proven experience managing and developing client relationships * Strong stakeholder management and communication skills * A proactive mindset with the ability to anticipate client needs * Excellent organisational skills with the ability to manage multiple priorities * High attention to detail and strong problem-solving capabilities * Intermediate to advanced skills in Microsoft Word, Excel, Outlook and PowerPoint * A collaborative approach and the ability to work effectively across teams Why Join Us? At MUFG Pension & Market Services, we are proud to offer a supportive and inclusive workplace where our people can thrive. We offer: * Hybrid working arrangements * Paid parental leave * Salary sacrificing via superannuation * Employee discounts, including health insurance * Volunteer and wellbeing leave * Ongoing learning and career development opportunities Our culture is built on collaboration, transparency, and a genuine focus on the wellbeing of our people. Apply Now If you are passionate about building strong client relationships and want to grow your career in financial services, we would love to hear from you. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Client Relationship Manager will be responsible for managing a portfolio of fee-paying clients, acting as the key point of contact, and ensuring the delivery of premium service across all interactions. Key duties include building strong client relationships, supporting client retention, identifying opportunities for additional services, and coordinating internal teams for project delivery.