Start Date
Immediate
Expiry Date
05 May, 25
Salary
0.0
Posted On
05 Feb, 25
Experience
3 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Good communication skills
Industry
Financial Services
LOCATION: CLEVELAND, OHIO – MIDDLEBURG HEIGHTS (HYBRID)
In this position, you’ll be based in the above noted US office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
A ROLE YOU WILL LOVE
As the Client Relationship Manager, you will be the primary contact between Computershare Shareholder Services and its investor services clients. This role will ensure that clients receive the services they’ve purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Client Relationship Manager also coordinates all major client activities and services by interfacing with other members of the team, the client, and operational units and the entire organization as needed. Additionally, in collaboration with all sales units, coordinate cross sells or up sells by introducing clients to additional Computershare products and services.
OTHER RESPONSIBILITIES INCLUDE:
· E · Establishes a professional and trusting relationship with clients
WHAT WILL YOU BRING TO THE ROLE?
· Minimum of 3 years professional work experience, preferably in client services
· Bachelor’s Degree in a relevant field (for example business, communications, finance, etc)
· Client Relationship Management experience: Must be able to determine and satisfy client needs and maintain a partnering relationship including influencing, communicating, presenting, facilitating, and managing
· Technologically Savvy - Must be able to educate clients on a variety of technological tools and resources
· Customer Experience Management - Must implement strategies and techniques to ensure customers have a positive experience at every touch point
· Business Acumen - Must possess the knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions and apply this knowledge appropriately to diverse situations
· Decision Making and Critical Thinking Skills
· Ability to travel for a small portion of the role (approximately 5%)