Full job description

Your new company

Hays are recruiting for a permanent client relationship manager based in Manchester City Centre. Our client is a growing and ambitious professional services organisation dedicated to delivering exceptional service and long-term value to its clients. Operating within a fast-paced environment, the business prides itself on accountability, efficiency, strong client relationships, and consistently delivering outstanding outcomes. Due to continued growth, they are seeking a proactive and commercially minded Client Relationship Manager to build and maintain strong client partnerships, ensuring an exceptional customer experience while identifying opportunities to further support clients' needs.

This is a fully office-based role.

Your new role

As a Client Relationship Manager, you will act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring a consistently high level of service. You will work closely with clients to understand their requirements, proactively manage enquiries, and deliver solutions that strengthen long-term partnerships.This role would suit someone who thrives in a busy, client-focused environment, takes ownership of outcomes, and is passionate about delivering exceptional service while supporting business growth.

Key Responsibilities

• Build and maintain strong, long-term relationships with a number of clients.
• Act as the main point of contact for client enquiries, requests, and service-related matters.
• Conduct regular client reviews to understand business needs and identify opportunities for improvement.
• Ensure all client interactions are handled professionally, efficiently, and within agreed service standards.
• Manage a high volume of client communication via telephone, email, and virtual meetings.
• Resolve client queries and concerns promptly, escalating where necessary.
• Work collaboratively with internal departments to deliver effective solutions and excellent customer outcomes.
• Monitor client satisfaction levels and proactively address any areas for improvement.
• Identify opportunities to enhance client engagement, retention, and growth.
• Maintain accurate client records and management information.
• Support business development initiatives through referrals, cross-selling, and relationship expansion opportunities.
• Ensure compliance with company procedures and regulatory requirements.

What you'll need to succeed

• Previous experience in account management, sales, customer success, or a client-facing role.
• Strong ability to build credibility and develop trusted client relationships.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple priorities within a fast-paced environment.
• Strong organisational skills and attention to detail.
• A proactive and solution-focused approach to problem-solving.
• Commercial awareness with the ability to identify opportunities to add value.
• Experience using CRM systems and Microsoft Office applications.
• Ability to work independently while contributing positively to a wider team.

What you'll get in return

• Competitive salary up to £40,000 depending on experience.
• Performance-related bonus scheme.
• Clear career progression opportunities.
• Ongoing professional development and training.
• Supportive and collaborative team culture.
• Modern Manchester office environment.
• Recognition and reward for high performance.
• Opportunity to join a growing and ambitious business with long-term career prospects.