Job Description The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients. This position supports the department’s core objective of driving client growth and retention through strong operational partnerships. Leveraging fleet industry expertise, leadership, data analysis, financial acumen, and technology, the Client Relationship Manager III ensures internal operations are aligned with client success while delivering a high-touch, white-glove service experience. Key Responsibilities

• Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
• Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
• Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
• Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
• Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
• Proactively communicate operational status updates, service enhancements, and product improvements to clients.
• Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
• Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
• Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
• Ensure adherence to established procedural controls, performance metrics, and reporting standards.

Qualifications

• Strong operational expertise with the ability to serve as a trusted advisor to clients.
• Demonstrated leadership skills, including the ability to lead client-facing discussions and cross-functional teams.
• Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
• Experience developing and maintaining programs, processes, and SOPs within an operational environment.
• Strong problem-solving skills with the ability to quickly and effectively resolve client issues.
• Excellent communication skills, with a proactive and transparent approach to client engagement.
• Ability to analyze operational performance, identify gaps, and recommend process improvements.
• Experience working with data, financial considerations, and technology to support operational and client success.