Job details

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Job type

• Full-time
• 
  

 

Location

Dubai

 

Full job description

We are Object 1 (object-1.com), a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We are part of the international TSZ Group and look at contemporary architecture as a work of art — an innovative masterpiece.

For 10 years we have been successfully implementing our architectural projects on the world stage.

Due to our rapid growth and the launch of new projects, we are looking for a Client Relations Manager to join our team in Dubai.

Key Responsibilities

• Build and maintain strong relationships with clients throughout their property ownership journey.
• Act as the primary point of contact for clients, ensuring timely and professional communication.
• Coordinate with internal departments, including Sales, CRM, Finance, Handover, Property Management, and Legal, to ensure smooth resolution of client requests.
• Manage client inquiries, requests, and complaints, ensuring high levels of customer satisfaction.
• Monitor and follow up on customer cases to ensure timely completion and effective resolution.
• Maintain accurate client records and documentation within the CRM system.
• Keep clients informed about project progress, payment milestones, handover timelines, and company updates.
• Prepare reports on customer feedback, service performance, and recurring issues, providing recommendations for process improvements.
• Support the implementation of customer experience initiatives and service quality standards.
• Ensure all client interactions comply with company policies and UAE regulations.

Requirements

• Bachelor's degree in Business Administration, Customer Service, Real Estate, or a related field.
• Minimum 3 years of experience in Client Relations, Customer Service, or Customer Experience, preferably within the real estate development industry.
• Strong understanding of the customer journey in off-plan real estate projects.
• Excellent communication, negotiation, and conflict resolution skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Experience working with CRM systems and Microsoft Office applications.
• Fluent English is required; additional languages such as Arabic or Russian will be considered an advantage.
• Professional, customer-focused, and solution-oriented mindset.

What We Provide

• Competitive salary as per the market.
• Official employment under UAE Labor Law.
• Employment visa and medical insurance.
• Modern office and friendly working environment.