A Client Relationship Manager (CRM) is a professional responsible for building, maintaining, and strengthening relationships with a company’s clients or customers. This role is central to ensuring client satisfaction, loyalty, and long-term engagement, ultimately contributing to business growth and retention.

REQUIRED SKILLS

• Strong interpersonal and communication skills
• Problem-solving and conflict-resolution abilities
• Organizational and time-management skills
• Sales or business development experience (often preferred)

• Client Engagement : Act as the main point of contact for clients, responding to inquiries, addressing concerns, and providing solutions.
• Account Management : Manage client accounts, understand their needs, and ensure that products or services meet their expectations.
• Retention & Loyalty : Develop strategies to retain high-value clients and increase customer satisfaction.
• Cross-functional Collaboration : Work closely with sales, marketing, product, and support teams to deliver seamless client experiences.
• Reporting & Feedback : Track client metrics, gather feedback, and provide insights to improve services or offerings.