Full job description

Client Relationship Manager

Salary: £30,000

Location: Fully Remote

Hours: 35 hours per week

Right Match Recruitment Group is proud to be working in partnership with a specialist boutique law firm based in London, currently seeking a Client Relationship Administrator to become the face of the firm.

This is not a traditional administration/Receptionist role. The successful candidate will be the first point of contact for clients, ensuring every interaction reflects the firm's professional, client-focused approach. The role would suit someone from a conveyancing, estate agency, lettings, property administration or receptionist background who understands the property sector and enjoys building relationships with people.

The firm is looking for an individual who is passionate, driven, proactive and invested in the growth of the business. This is an opportunity to join a forward-thinking organisation where your contribution will be valued and recognised.

Key Responsibilities

• Acting as the first point of contact for all incoming client enquiries
• Answering and managing incoming telephone calls
• Managing shared email inboxes and ensuring enquiries are dealt with promptly
• Providing a professional and welcoming experience for clients
• Liaising with solicitors, estate agents, mortgage brokers and other third parties
• Supporting the Marketing and Communications Manager with exciting projects
• Building strong relationships with clients throughout their journey with the firm
• Ensuring all communications are handled efficiently and professionally
• Assisting with marketing activities and business development initiatives where desired

About You

• Previous experience within conveyancing, estate agency, lettings, property administration, legal administration or a receptionist/client-facing role
• Understanding of the residential property process
• Excellent telephone manner and written communication skills
• Well-spoken, professional and confident dealing with clients
• Highly organised with strong attention to detail
• Proactive and able to manage your own workload
• Passionate about delivering outstanding customer service
• Interested in being part of a growing business rather than simply clock-watching

Benefits

• Salary of £30,000
• Fully remote working
• 35-hour working week
• Private medical insurance
• Cash plan
• 3x life assurance
• Additional employee benefits package
• Supportive and collaborative team environment
• Opportunities for involvement in marketing and business development projects
• Genuine career development within a growing firm