Job Title: Client Relationship Manager - Remote (Will Train 1-2 yrs sales exp. required)
Location: DC Metro Area/Remote
Number of positions: One (1)
Work Location: Remote (Must work EST hours)
Apply: . No phone calls please.
About Us: At PotholeRepair.com we specialize in proactive asphalt maintenance, committed to delivering cost-effective, eco-friendly repairs with minimal disruption to our clients’ operations. Our team never uses subcontractors; every project is handled in-house by skilled professionals who stand behind their work with an iron-clad guarantee. With over a decade of experience, we’ve perfected our process to provide interactive inspection reports, customizable service options, and a seamless repair experience that minimizes disruption to our partners.
As we look to the future, PotholeRepair.com is embarking on a strategic growth plan to expand our proven approach both regionally and nationally. Building on our success in more than 100 counties, we are scaling our operations to serve our clients and protect even more asphalt assets across the country. Our goal is to bring our world-class customer service and innovative maintenance solutions to new markets, ensuring businesses everywhere can benefit from our expertise and commitment to value. Experience the PotholeRepair.com difference.
The Role:In this dynamic and fast-paced role, you serve as part of a team that is a central point of contact throughout the pothole repair lifecycle, managing communications and coordination between customers and internal teams to drive company sales, growth and revenue. The position will also perform administrative tasks and be responsible for keeping track of customer accounts, by preparing proposals and updating records, as well as other duties as assigned.

You will:

• Use our CRM and Project Management System to document all your activities and customer interactions.
• Triage and address inbound customer emails, calls, chats and automated tasks including communication from high value clients. Liaise with the Business Development Team.
• Make outbound calls to existing and past customers.
• Review reported potholes, conduct research to find the decision maker. We want to know “who owns the pothole?” and who can approve the repair.
• Based on the reported potholes, set up tasks for the Operations Team to schedule the week for property surveys and inspections.
• Send out quotes to customers and follow up on open quotes.
• Set up tasks for the Operations Team to schedule the Asphalt Technicians to complete repairs. Manage the insurance and compliance process.
• Close sales for completed repairs and set up tasks with the Administration Team to send out invoices.
• Work with the Administration Team to follow up on outstanding invoices.
• Provide general support to Area Managers on questions about potholes, quotes, or customer engagement.
• Identify customers who need in-person engagement meetings, presentations, quality control check and regular follow ups and set up tasks for the Operations Team to schedule the week for the Area Managers.
• Follow up with past customers through our reengagement strategy.
• Assist with networking events, expos and association meetings and conferences as needed.
• Support any other related work.