About the Job

Where you will be based:

• This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world. 
• We offer a competitive salary in USD, and a easy-going work environment. 
• It's perfect for someone who loves being on the water & is looking to live in the flip-flop weather all year round. 

What you will be doing:

• In this role, you will be the front face of the company. 
• You will provide excellent customer service by briefing customers and making sure they are comfortable operating the boat and ready to leave the docks. 
• You will organize a dock plan, move boats, refuel boats, debrief customers, and help with chase calls. 
• When you are not interacting with guests, you will enjoy creating content for boat operation manuals, how-to videos, and promotional content.

During your training period: 

• You will quickly develop a solid understanding of various yacht systems and their operation, and related common troubleshooting.
• Photographing boat systems and preparing boat instructional manuals. 
• Checking that yachts are prepped and ready for charter. 
• Learn to move boats on and off docks safely without incidents. 

After completion of your training: 

• Once you develop a strong understanding of the fleet, you will independently deliver briefs for charter starts and debriefs clients on their experience of the yacht upon their return. 
• Take a lead on the creation of yacht briefing videos and boat operations manuals to help customers understand the systems and equipment on board.

When we don’t have charters: 

• Assist with hurricanising the fleet in off-season and taking them to safe storage. 
• Assist with base projects as required by the Operations Manager.

What we are looking for: 

• Passion for sailing and the sailing lifestyle.
• Sailing qualifications.
• Excellent customer service skills.
• Someone who wants a full-time, year-round position. 
• Must be able to take high quality photos and video, create video content for YouTube.
• A technical mind to understand boat systems and their operations. 
• Great communication skills to deliver engaging boat briefs to customers.