Client Relationship Manager (US) at Lytegen

Mohali, Punjab, India -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Retention, Customer Success, Objection Handling, Emotional Intelligence, Communication Skills, Problem Solving, Trust Building, Sales Coordination, Decision Making, Voice Communication, Pressure Management, Professionalism, Performance Accountability, Customer Engagement, Pre-Close Management

Industry

Professional Services

Description

We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized. This role sits between appointment setting and sales close. Your responsibility is simple and critical: protect customer commitment. You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close. This is not a scheduling role. This is not customer support. This is a retention and relationship ownership role. Key Responsibilities Speak directly with US customers before their sales consultation Reinforce expectations, value, and next steps clearly and confidently Handle objections, doubts, hesitation, and cancellation intent De-escalate emotional or skeptical customers without discounts Prevent pre-close cancellations and no-shows Maintain strong customer trust and confidence throughout the pre-close stage Coordinate closely with internal scheduling and sales teams Take ownership of outcomes, not just tasks 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role Direct experience handling US customers over phone Proven experience managing: Cancellation intent Objections Difficult or emotional conversations Strong command of spoken English with a neutral, professional accent Ability to think clearly under pressure and respond in real time Comfortable leading conversations without scripts Clear scope of responsibility and decision-making authority Direct interaction with US customers and internal leadership Structured processes and defined expectations Professional, performance-accountable work environment Opportunity to shape and own pre-close customer communication standards Career progression based on capability and consistency, not sales numbers Paid leave and standard company holidays

Responsibilities

The Client Relationship Manager will engage with US homeowners before their solar consultation to address concerns and reinforce value. The role focuses on preventing cancellations and maintaining customer commitment through effective communication.