Key Accountabilities
Client Acquisition and Revenue:
- To source new qualified clients for Wealth Management business based on the business plan submitted at the time of on-boarding.
- To ensure generation of net fee income through the sale of Investment products and to generate the required Assets under Management (AUM).
- To maintain regular contact with the client including regular face-to-face meetings and maintain call reports of all client activities.
- To profile the clients’ risk and return aspirations and work with Investment Advisors to maintain client risk profile suitability at all times.
- To increase assets under management of existing clients and develop the relationship.
- To provide and maintain, on an ongoing basis, a monthly report, figures, forecasting and any other records which may be required by the Team Leader to keep up-to-date records of sales & performance.
- To do account planning with Team Leader and Head of Distribution and Investment Advisors to understand the needs of the client and provide appropriate financial solutions to the client.
- To ensure consistent service delivery is maintained at all touch points for clients.
- To continuously provide feedback on competitive activities to the Product and Business team to track market developments.
- To attend regular product trainings and to be updated with the financial market developments.
- To safeguard the Bank’s reputation by ensuring ethical and professional behavior is maintained at all times.
- To maintain superior client service levels by pro-actively meeting the clients on regular basis and pre-empting any possible client complaints and concerns.
Client Portfolio Management:
- To maintain and enhance new and existing relationships with key and prospective clients to ensure business continuity and growth.
- To provide regular updates to the Head of Business Development/ Wealth Management on performance of the portfolio accounts and on key market updates which may impact client attrition.
- To analyse the client’s financial standing to assess the credit risk for the client and ensure that the credit quality of the portfolio is not compromised.
- To recommend/reject or approve credit facilities, within prescribed limits, after a comprehensive analysis of the client’s net worth and proposed financial standing.
- To ensure provision of high quality and timely service to clients.
Internal Collaboration:
- To monitor service level agreements and manage the coordination with other departments to meet client service expectations.
- To engage with key stakeholders including on-boarding team, credit, operations, technology, and treasury to deliver a timely and effective level of client experience.
Regulatory and Compliance:
- To ensure that the client being on-boarded is of good reputation and financial standing and will maintain proper financial and KYC documentation at all times.
- To ensure customer documentation is complete and in line with the Bank’s requirements.
- To help service coordinators in resolving documentation and other client-related discrepancies.
- To adhere to a robust control framework, ensuring communications with clients meet internal control standards and external regulatory requirements.
- To ensure clients’ KYC and risk profile are reviewed regularly as per compliance policy, and is updated with any new changes in clients’ financial status.
- To ensure risk assessment of the client portfolio is maintained by personally reviewing all proposals, identifying, and assessing all risk inherent in credit exposures.
- To ensure all compliance/ credit and AML queries are answered within 48 hours.
- To ensure all internal and external trainings are attended and CPD hours are completed.
Qualification & Experience
- Overall, 10-15years of experience in Banking and minimum 5-10 years of experience in Wealth Management/ Private Banking/ Asset Management.
- Command on English language. Additional language required.
- Proficient in MS Office.
- CISI qualification
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