·        Manage day-to-day relationships with an assigned portfolio of clients.

·        Respond to client enquiries, requests and issues promptly and professionally.

·        Coordinate with internal teams including Operations, Sales, Dispatch and Finance to deliver a seamless client experience.

·        Monitor client accounts and proactively identify opportunities to improve service and satisfaction.

·        Support new client onboarding and maintain accurate CRM records and client information.

·        Escalate and manage complex issues through to resolution.

·        Identify opportunities for upselling, cross-selling and additional products or services that meet client needs.

·        Support the Client Retention Manager with client engagement, retention activities, reporting and account management.

·        Work collaboratively across the business to support client retention, account growth and overall business objectives.

·        Experience in customer service, account management or client relations is preferred.

·        Strong communication and relationship-building skills.

·        Excellent organisation and the ability to manage multiple priorities.

·        A proactive, solutions-focused approach to problem solving.

·        Confidence using email, spreadsheets, CRM and other business systems.

Experience in logistics, service delivery or operations-based environments is desirable