Client Relationship Representative at Alphabe Insight Inc

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

62000.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relations, Account Management, Customer Service, Interpersonal Skills, Communication Skills, Attention to Detail, Organizational Ability, Problem-Solving, Proactive Attitude, Multi-tasking, CRM Systems

Industry

Public Relations and Communications Services

Description

Company Description About Us – Chats Cloud Cover At Chats Cloud Cover, we specialize in providing dynamic office and administrative solutions that enhance communication, organization, and operational flow. Based in Cleveland, OH, we serve a diverse range of clients by delivering dependable support services designed to improve team productivity and streamline internal operations. We believe that clarity in communication is the foundation of success, and our mission is to empower workplaces with structure, efficiency, and professionalism. Job Description Job Description We are seeking a motivated and customer-focused Client Relationship Representative to join our growing team. In this role, you will serve as a key point of contact for our clients, ensuring their satisfaction, resolving issues, and fostering long-term partnerships. You’ll represent the voice of our company while helping to enhance the overall client experience. Responsibilities Build and maintain strong, long-lasting relationships with clients. Serve as the primary liaison between clients and internal departments. Respond to client inquiries in a timely and professional manner. Assist in onboarding new clients and providing product/service guidance. Track client feedback and relay suggestions to relevant teams. Monitor account performance and client satisfaction metrics. Address issues and escalate concerns when necessary to ensure resolution. Support client retention and identify opportunities for service growth. Qualifications Qualifications Bachelor’s degree in Business, Communications, or a related field (preferred). Minimum of 1–2 years of experience in client relations, account management, or customer service. Strong interpersonal and communication skills—both written and verbal. High attention to detail and organizational ability. Problem-solving mindset with a proactive attitude. Ability to handle multiple tasks and prioritize in a fast-paced environment. Familiarity with CRM systems is a plus. Additional Information Benefits Competitive salary ($55K–$62K based on experience). Growth opportunities and professional development support. Collaborative and inclusive work environment. Paid time off and company holidays. Health and wellness programs. On-site and hybrid work options available (depending on department).

Responsibilities

The Client Relationship Representative will build and maintain strong relationships with clients, serving as the primary liaison between clients and internal departments. They will respond to inquiries, assist in onboarding, and monitor client satisfaction metrics.