Client Relationship Specialist at Bill Alexander Ford Lincoln

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

90000.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Client Support, Account Management, Proactive Support, Conflict Resolution, Upselling, Cross-Selling, Client Satisfaction Metrics, CRM Systems, Reporting, Interpersonal Skills, Communication, Problem-Solving, Account Retention, Contract Renewals, Stakeholder Presentation

Industry

Motor Vehicle Manufacturing

Description

The Client Relationship Specialist is responsible for building, maintaining, and strengthening long-term relationships with clients to ensure satisfaction, retention, and growth. This role serves as a primary point of contact for assigned accounts, providing proactive support, resolving concerns, and identifying opportunities for service enhancement. The Client Relationship Specialist collaborates with cross-functional teams to deliver consistent, high-quality service in a fully remote environment. This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected. Key Responsibilities Serve as the primary contact for assigned client accounts Develop and maintain strong, trust-based client relationships Conduct regular check-ins and performance reviews with clients Address client inquiries, concerns, and service issues promptly Collaborate with internal teams to ensure timely delivery of services Identify upselling or cross-selling opportunities when appropriate Monitor client satisfaction metrics and recommend improvements Maintain accurate records in CRM systems Prepare reports, presentations, and account updates Support contract renewals and retention strategies Required Qualifications Bachelors degree in Business, Communications, Marketing, or related field (or equivalent experience) 2–5 years of experience in client services, account management, or customer success Strong interpersonal and relationship-building skills Excellent written and verbal communication abilities Experience using CRM systems and reporting tools Strong problem-solving and conflict-resolution skills Ability to manage multiple accounts and priorities Ability to work independently in a remote environment Preferred Qualifications Experience in a SaaS, professional services, or B2B environment Proven record of client retention and account growth Familiarity with performance metrics and client satisfaction measurement Project coordination experience Experience presenting to senior-level stakeholders Compensation Annual Salary Range: $65,000 – $90,000 USD, based on experience and industry background Performance-based bonuses or commission opportunities may apply Benefits Comprehensive medical, dental, and vision insurance 401(k) retirement plan with employer matching Paid time off, paid holidays, and sick leave Life, short-term, and long-term disability insurance Flexible remote work arrangement Professional development opportunities Employee wellness and assistance programs Work Authorization & Residency Requirement Must be legally authorized to work in the United States Must currently reside within the United States Applications from candidates outside the U.S. will not be considered

Responsibilities

The specialist builds and maintains long-term client relationships, acting as the primary contact for assigned accounts to ensure satisfaction and retention. This involves providing proactive support, resolving concerns, and identifying opportunities for service enhancement through collaboration with internal teams.