Client Reporting Analyst

at  Manulife

The Client Reporting Analyst understands the importance of being customer focused, builds and maintains strong controls, strong relationships with stakeholders, and collaborates with other teams to deliver results. The Client Reporting Analyst must demonstrate the ability to communicate effectively, complete tasks and analyses independently, attention to detail, an exceptional work ethic, and positive attitude.
Client Service Operations takes ownership of identifying and mitigating risks within assigned areas of responsibility and support the build out of systems access controls within Operations. In addition, they are required to take an active role in reviewing controls which lead to identifying and mitigating risks within the Client Service Operations division. Other responsibilities include contributing to ongoing procedural and technological business transformation efforts.

REQUIRED QUALIFICATIONS:

• University degree in accounting or finance or relevant field is an asset
• 2+ years of client servicing experience.

PREFERRED QUALIFICATIONS:

• Canadian Securities Course, an asset.
• Good interpersonal, verbal and written skills.
• Experience working with derivatives products, futures, repos, an asset.
• Strong numerate accuracy and analytical skills.
• Attention to detail, good organizational skills.
• Ability to multitask and meet deadlines.
• Ability to work independently and also collaboratively as great teammate.
• Thorough knowledge and experience in information systems and in particular of Microsoft Office (Excel, Word).
• Knowledge of Generally Accepted Accounting Principles (GAAP), an asset.
• Understanding of various investments instruments such as bonds, stocks, short terms, derivatives etc., an asset.
• Understanding of the financial services industry, in particular investment funds.
  Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

• Coordinate and verify the information required for the preparation of client reports, management reports, audit requests, other financial reports.
• Prepare, validate, and deliver reports in a timely manner.
• Prioritize and manage multiple reporting deadlines, maintain checklists.
• Perform reasonability analyses and explain variances.
• Prepare statistical data for management use.
• Assist in client and fund initiatives, as needed (fund opening/closing, rebalancing, large withdrawals, etc.)
• Participate/take the lead on various client servicing tasks, liaison with internal and external business partners.
• Document and keep existing documentation up to date for the procedures and processes under responsibility.
• Identify and propose process improvements.
• Identify and report weaknesses, and apply financial and operational controls to mitigate risks. Ensure compliance with regulatory requirements and internal policies.
• Organize and file records as per departmental policy, manage shared mailboxes and archive directories.
• Participate in testing investment systems upgrades and releases as well as process changes, as required.
• Maintain professional and technical knowledge, in particular on investment related business.
• Participate in projects, as required.
• Back up and cross-train with team members, as required.