Req Id: 425476
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.

NAME AND DESCRIPTION OF THE HIRING DEPARTMENT

The candidate is required to work with multiple computer systems to communicate with clients, subcontractors and the various internal stakeholders to meet different request, making follow-up and clarify the details of orders and invoices. Duties include the continuous updating of data to customer records and the issuing of work order. The main task of the candidate will be to provide support to the Cabling design specialist in their daily work and process orders.

ESSENTIAL QUALIFICATIONS / COMPETENCIES

• Ability to multitask
• Ability to learn new system quickly
• Abilities in interpersonal relationships required to be able to empathize with clients who raise concern and/or complaints
• Research skills: knowledge gathering information from various sources to track and update commands
• Attention to detail to ensure the accuracy of the information and keep accurate records efficiently
• Intermediate knowledge of Microsoft Office: Word, Excel, Outlook
• Assiduity
• Attention to detail to ensure the accuracy of the information and keep accurate records efficiently
• Ability to extract data while talking on the phone with clients
• Ability to work with tight deadlines
• Strong planning and organization
• High adaptability to change
• Ability to deal with ambiguity
• Resistance to stress and handle multiple files
• Autonomous
• Experience in coordinating issues and liaison with suppliers and partners
• Knowledge of English and French without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

PREFERRED QUALIFICATIONS / COMPETENCIES

• Verbal communication skills necessary to clarify points relating to orders and contracts
• Knowledge of SAP SD module P50 Business (contracts, orders and billing)
• Knowledge of UDB/GPI
• Knowledge of products and connectivity associated with cabling
• Written Communication Skills for writing emails and notes
• Ability to read blueprints
• Knowledge or BTMPro

JOB DUTIES / ACCOUNTABILITIES

• Maintain control of the process from beginning to end for clients to communicate with other services and partners to coordinate a response tailored to specific customer needs
• Prepare and make arrangements to order equipment and subcontracting while meeting deadlines, and track orders until execution: prepare proposals accurately
• Perform pre-sales activities , point of contact with sales, cabling specialist and supplier
• Participate in project management and coordination activities: meeting with Cabling Specialist, CSE, subcontractors and vendors to clarify the needs and problems
• Receive from Cabling Specialist customer documents and PO
• Ensure that the orders meets the business requirements (contract / purchase order, special discount, warehouse, shipping and billing information)
• Check the date of delivery of the solution and coordinate dates in Maestro and SAP
• Monitor the arrival time for delivery of equipment and put the Maestro system to date
• If the date of delivery changes, check the availability of equipment from the supplier and coordinate activities with internal (Progistix, vendors) and external clients
• Is the liaison between the Cabling Specialist team, subcontractors, Bell’s internal team and Progistix to facilitate order processing
• Ensure the execution of the order and follow up with the customer to ensure his satisfaction
• Verify all change order and client’s approval to ensure the accuracy of billing
• Detect and correct any errors
• Transmit the command to the billing
• Addressing inquiries from customers regarding billing
• Prepare and make arrangements for ordering of equipment while meeting deadlines, and track orders until execution : prepare bids, proposals and contracts with precision
• Perform pre-sales activities, point of contact with sales and supplier
• Ensure that the orders meets the business requirements (contract / purchase order, special discount, warehouse, shipping and billing information)
• Ensure the execution of the order and follow up with the customer to ensure his satisfaction
• In case of date change, check the availability of the equipment with the supplier and coordinate activities with internal and external partners (manufacturers) and external customers
• Ensure the delivery of the equipment
• Verify all change order and client’s approval to ensure the accuracy of billing
• Detect and correct any errors
• Take calls from customers
• Ensure at all times that the SOX compliancy rules are met with each transaction
• Process subcontractor invoicing
• Perform credit and billing in SAP
• Issue SUB and Material PO
• Main system Utilized : SAP- UDB - BTMPro -GPI

PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Verdun
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