Req Id: 425601
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Company name: Bell Canada
Position profile: 514
Salary group: 12
Job location address: 1 Alexander Graham Bell, Verdun (Campus) or 5099 Creekbank RD 4, Mississauga
Job status: Regular – Full time
Number of positions: 1
Date candidate required: September 2025
Application deadline: September 4, 2025
Name of contact: Krystel Giroux 514.786.7196

NAME AND DESCRIPTION OF THE HIRING DEPARTMENT

The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.
The billing client representative is responsible to work, investigate and respond to customer billing inquiries. the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.

ESSENTIAL QUALIFICATIONS / COMPETENCIES

• Excellent ability to work in a team and in collaboration with different departments
• Excellent leadership and good ability to take decision
• Ability to perform multiple tasks simultaneously with changing priorities
• Ability to analyze and independently resolve errors
• Excellent knowledge in billing
• Excellent sense of organization and analysis
• Attention to detail
• Exceptional time management skills
• Resourcefulness, autonomy, reliability and professionalism
• Good judgment
• Enthusiasm and positive attitude
• Problems solving
• Ability to adapt to changes
• Strong work ethic/discipline and integrity
• Ability to manage stress and deal with ambiguity
• Excellent verbal and written communication skills
• Excellent customer service skills
• Knowledge of English oral and written without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

PREFERRED QUALIFICATIONS / COMPETENCIES

• Knowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, SAP, SINGLE VIEW, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH etc.)
• Good knowledge of Bell products and services for business customers

JOB DUTIES / ACCOUNTABILITIES

• Responsible for opening, treating and resolving billing inquiries for different types of services (IS, Professional Services, Broadband, Voice, Data, Portal)
• Analyze customer billing, requests and contracts to provide adequate explanations and information to customers
• Contact and assist customers with billing questions, issues until fully resolved
• Responsible for involving the various internal teams to determine the actions to be taken to resolve the request
• Assure follow-ups on requests within tight deadlines
• Responsible for escalating requests when required
• Document the files in a clear and concise manner
• Work in collaboration with the billing manager

PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Verdun
Bell, one of Canada’s Top 100 Employers