Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.
Catholic Charities operates 18 community centers and 10 homeless shelters and also serves the poor with multi-faceted programs, including: after-school childcare; immigration, refugee, youth employment and psychological services; homework assistance and tutoring; English as a Second Language (ESL) and General Education diploma (GED) classes for adults; and services for homebound seniors and pregnant and parenting youth. In this way, Catholic Charities maintains a continuum of care for clients as they move from vulnerability to self-sufficiency.
The person in the role of Drop-In/Outreach Case Manager plays a vital role in welcoming and engaging women experiencing homelessness both at the Good Shepherd Center’s on-site drop-in center and through community-based outreach efforts. This position provides person-centered, trauma-informed care that supports women in crisis and helps them navigate pathways to stability, wellness, and permanent housing.
Using best practices including Housing First, harm reduction, and cultural humility, the Drop-In/Outreach Case Manager meets clients where they are—both physically and emotionally—to build trusting relationships, assess needs, and connect them with supportive services. This position upholds trauma informed standards of care and embodies Good Shepherd Center’s mission to serve with dignity, love, compassion and respect.

QUALIFICATIONS:

• Bachelor’s in Social Work, Human Services, Psychology, or related field required; Master’s Degree preferred.
• Minimum of one (1) year of experience working with individuals experiencing homelessness, trauma, or behavioral health challenges.
• Knowledge and application of trauma-informed care, harm reduction, and Housing First.
• Ability to work respectfully and effectively with individuals from diverse cultural, racial, gender, and socioeconomic backgrounds using cultural humility.
• Strong crisis management, communication, and documentation skills.
• Valid driver’s license, access to reliable transportation, and willingness to conduct field-based outreach.
• Bilingual (especially English/Spanish or another language spoken by the client population), preferred.
• Familiarity with Coordinated Entry, HMIS, local housing programs, and Trauma Informed service delivery.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking