Client Retention Representative - Cincinnati, OH at Universal Energy Solutions

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Relationship Building, Analytical Abilities, Problem Solving, Customer Experience, Client Retention, Feedback Collection, Customer Loyalty, Team Collaboration, Industry Trends, Retention Strategies, Client Data Analysis, Customer Support, Proactive Engagement, Sustainable Energy, Sales Customer Management

Industry

Services for Renewable Energy

Description

Universal Energy Solutions is excited to announce an Immediate Hire opening for a Client Retention Representative in Dayton, OH. We are looking for proactive and motivated individuals to join our dynamic team. In this role, you will play a key part in ensuring that our clients receive unparalleled service and support for their sustainable energy needs. Your primary responsibility will be to engage with existing and potential sales customers, addressing their needs, resolving concerns, and showcasing the benefits of our services. Your role will be vital in fostering customer loyalty and promoting long-term engagement with our brand. Responsibilities Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings. Manage interactions with current and new sales customers effectively. Address inquiries and complaints promptly and professionally to ensure resolution. Design personalized retention strategies that encourage client renewals and upgrades. Collaborate with internal teams to provide actionable client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and propose improvements. Engage in the development and implementation of customer loyalty programs. Stay updated on industry trends and best practices in customer retention. Exceptional communication and relationship-building skills. Strong analytical abilities to interpret client data and feedback. A problem-solving mindset and dedication to delivering outstanding customer experiences. Capability to work independently as well as collaboratively in a team environment. Innovative thinking for developing effective client retention strategies. Availability for immediate hire Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay

Responsibilities

The Client Retention Representative will engage with existing and potential sales customers to address their needs and resolve concerns. This role is crucial for fostering customer loyalty and promoting long-term engagement with the brand.