Client Retention Representative - Cleveland, OH at Universal Energy Solutions

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Communication, Interpersonal Skills, Analytical Skills, Problem-Solving, Teamwork, Client Retention, Sales Engagement, Feedback Analysis, Loyalty Programs, Industry Trends, Data Interpretation, Creative Strategy Development, Customer Experience, Conflict Resolution

Industry

Services for Renewable Energy

Description

Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our Philly team. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions. Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates. Responsibilities Proactively reach out to clients to assess satisfaction and gather feedback on our products and services. Engaging sales with current and new customers. Handle inquiries and complaints effectively and professionally, ensuring swift resolution. Develop personalized retention strategies to encourage client renewals and upgrades. Coordinate with internal teams to relay client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and suggest improvements. Participate in the development and execution of customer loyalty programs. Keep abreast of industry trends and best practices in customer retention. Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector Excellent communication and interpersonal skills Strong analytical skills with the ability to interpret data and client feedback Problem-solving attitude and a commitment to delivering exceptional customer experiences Ability to work independently as well as part of a team Creative approach to developing client retention strategies Rapid advancement opportunities Professional sales training curriculum Paid Training

Responsibilities

The Client Retention Representative will proactively engage with clients to assess satisfaction and gather feedback. They will handle inquiries and complaints, develop personalized retention strategies, and analyze client data to drive customer loyalty.