CLIENT RETENTIONS

Old Trafford, Manchester | £35,000 base (£55,000 OTE) | 12pm - 9pm, early finish Fridays (6pm)

THE ROLE:

In this pivotal role, you’ll manage the oversee the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.

WHAT YOU’D BE DOING:

• Liaising with our North American clients daily via telephone and email
• Provide a world-class Sales service to maximise any opportunities to retain existing business.
• Implementing business strategy and service values to meet client retention targets.
• Managing a customer support database on a day-to-day basis
• Liaising with key internal departments to maintain strong communication channels.
• Gaining a high level of knowledge of our products to maximize effectiveness in client retention
• Correctly identifying issues in the Sales process through effective questioning