ABOUT US

RL Education is a well-established tutoring organisation, providing academic programs for students from primary through to VCE and IB levels. We are committed to delivering high-quality education services, fostering strong relationships with families, and supporting students to achieve their full potential.
We are currently seeking a motivated and detail-oriented Client & Sales Administrator with strong bilingual communication skills (English and Mandarin) to join our team. This role combines client service, sales administration, and cross-department collaboration to support student enrolments and organisational growth.

REQUIREMENTS

• Minimum of 1 year of experience in sales, client services, or administration (experience in the education industry will be highly regarded).
• Fluent in English and Mandarin, with excellent professional oral and written communication skills. - Cantonese is a plus
• Availability to work weekends (two weekdays will be rostered off in lieu).
• Strong organisational, time management, and problem-solving abilities with the capacity to prioritise effectively.
• A collaborative team player with the ability to build positive working relationships across departments.
• Proficiency in Microsoft Office Suite and Google Workspace; experience with CRM platforms (e.g., Myob, Mindbody) will be considered an advantage.

• Provide accurate and professional course information to prospective clients via walk-in enquiries, phone calls, emails, and WeCom.
• Follow up on new leads generated from marketing activities, seminars, and promotions across multiple channels (phone, text, email, WeCom).
• Maintain and update prospective and enrolled student records in the CRM system, ensuring data accuracy and timely follow-up.
• Work closely with mentors and academic staff to address students’ and parents’ needs, including class material, homework support, and feedback.
• Manage ongoing communication with parents and students, ensuring a high level of client satisfaction and service delivery.
• Collaborate with the Marketing Team to create and post content on social media platforms (e.g., WeCom, Red), supporting lead generation and brand promotion.
• Assist with the planning and execution of marketing campaigns, online and onsite events.
• Collect and compile student and parent feedback on a termly basis to support continuous improvement.
• Provide regular reports to the Sales Manager on lead conversion, enrolment outcomes, and progress towards sales targets.