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Client Service Account Officer - Payments - Associate at JPMC Candidate Experience page
, , Japan -
Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Management, Communication, Teamwork, Banking Products, Payment Operations, Documentation, Project Management, Digital Solutions, Data Integration, ERP, TMS, Ownership, Responsibility, Collaboration, Detail Orientation, Japanese, English

Industry

Financial Services

Description
Exciting opportunity to be part of Payments Client Service Account Management team, focused on enhancing client experience! As an Analyst within the Client Account Management (CSAM) team in Payments business, you'll play a pivotal role in enhancing the exceptional client experience that JPMorgan is renowned for. As part of our team, you'll facilitate seamless delivery of our services and products, guiding clients through their journey with the bank. Job responsibilities Manage client expectations/ demands and facilitate required actions to completion Engage internal parties depending on clients’ inquiries Collaborate with other teams across the organization Ensure that client maintenance tasks are executed efficiently and promptly Required qualifications, capabilities, and skills Basic understanding of banking products, fundamental knowledge or payment operations. Proficient in both Japanese and English, with strong skills in written and verbal communication, and manages expectations effectively Exhibits a keen sensitivity to and interest in the details related to documentation, products, and client demands and needs Takes ownership and responsibility, values teamwork, and positions oneself as an integral part of the larger team, collaborating effectively with other members to achieve departmental and team objectives and targets Preferred qualifications, capabilities, and skill Minimum 2 years of experience in the banking industry Knowledge of file formats and data integration methods Familiarity with ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems) Project management experience and/or skills Experience on utilizing digital solutions
Responsibilities
The role involves managing client expectations and facilitating actions to completion while engaging with internal parties based on client inquiries. Additionally, the position requires collaboration with other teams to ensure efficient execution of client maintenance tasks.