Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for Client Service Administrators to join our team!
Open Door Group’s WorkABility Program is launching in Calgary, and we’re building an energetic new team to help job seekers with diverse abilities connect to meaningful, rewarding employment. This is your chance to be part of an exciting start up - shaping a brand-new office, building community connections, and creating real impact. Join us in making a difference and opening doors to limitless possibilities! Take a look at all our open roles, and feel free to apply to more than one!
Status: Full-Time, Permanent
Hours of Work: 36 Hours per week
Salary: $24 to $25.50 per hour
Location: The primary work location for this position will be in-person, in Calgary downtown/Beltline.

ANTICIPATED START DATE: SEPTEMBER 22, 2025

Posting Closing Date: August 19, 2025
The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center’s resources.
The Client Service Administrator also plays a critical role in supporting the center’s operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Centralized Administration team.
The ideal candidate will be an effective communicator who can deliver exceptional, client-centered service to a diverse clientele in a fast-paced environment. They will demonstrate strong interpersonal skills, the ability to manage multiple tasks under pressure, and proficiency with Microsoft Office, Adobe Acrobat Pro, and other standard software applications. Highly organized and adaptable, they will excel at navigating clients to appropriate services, maintaining accurate records, and supporting day-to-day center operations.
Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: https://www.opendoorgroup.org/about-us/join-our-team

KEY QUALIFICATIONS:

• Grade 12;
• Office Administration Certificate;
• Non-Violent Crisis Intervention Training (can be acquired after hire);
• Recent, related experience of one year;
• Or an equivalent combination of education, training, and experience;
• Or other qualifications determined to be reasonable and relevant to the level of work.
• Must pass a criminal background check.
  Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion
  We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org

Please refer the Job description for details