Do you love ensuring high levels of customer service? Come and join us as a Client Service Adviser, you’ll be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints.
You will be fully engaged with our clients, understanding their business, challenges they face and how we support them. Working across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focussed.
You’ll provide proactive management of the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.
Management of the queue of day to day activities within SLA and to the agreed quality.

WHAT EXPERIENCE YOU NEED

• Evidence of Customer service and Customer relationship background
• Ability of managing delivery of multiple items effectively
• Proven ability in delivering high standards of Client satisfaction
• High standard of communication skills with the ability to communicate at multiple levels within an organisation

• Responsible for providing support and issue resolution to clients/customers and partners.
• Managing your workload queue and prioritising based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development.
• Owning issues and fostering relationships with both internal and external stakeholders.