Client Service Adviser at Equifax

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Issue Resolution, Communication Skills, Client Satisfaction, Salesforce Knowledge, Google Workspace Knowledge, Change Agent, Logical Thinking, Proactive Management, Problem Solving, Stakeholder Management, Feedback Solicitation, Service Improvement, Quality Standards, Time Management

Industry

Financial Services

Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Do you love ensuring high levels of customer service? Come and join us as a Client Service Adviser, you'll be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints. You will be fully engaged with our clients, understanding their business, challenges they face and how we support them. Working across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focussed. You'll provide proactive management of the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented. Management of the queue of day to day activities within SLA and to the agreed quality. What you’ll do Responsible for providing support and issue resolution to clients/customers and partners. Managing your workload queue and prioritising based on business requirement and direction. Ensure work is completed within the required timeframes and maintain call production and quality levels. Perform all processes and procedures in line with documentation Seek efficiency opportunities and participate in planning and discussions to continually improve service. Solicit and provide feedback for their own development. Owning issues and fostering relationships with both internal and external stakeholders. What experience you need Evidence of Customer service and Customer relationship background Ability of managing delivery of multiple items effectively Proven ability in delivering high standards of Client satisfaction High standard of communication skills with the ability to communicate at multiple levels within an organisation What could set you apart Customer Service experience in a regulated environment Salesforce knowledge Google Workspace knowledge Change agent Logical and forward thinker The Perks of being a Equifax Employee? We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: GBR-Leeds-6-Wellington Function: Function - Customer Service Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Responsibilities

Responsible for providing support and issue resolution to clients, managing workload queues, and ensuring timely completion of tasks. Engage with clients to understand their challenges and ensure services are delivered within quality standards.