WHAT WE ARE LOOKING FOR:

We are seeking a motivated and passionate individual to join our team as an Client Services Administrator. The ideal candidate will possess the following qualifications and skills:
· Experience of handling calls both incoming and outgoing.
· Minimum of 5 GCSEs or equivalent inclusive of Maths and English
· NVQ Level 3 in administration (Desirable)
· Previous experience of working as an administrator
· Excellent IT skills, with a working knowledge of all Microsoft packages
· Demonstrable experience within an administrative role.
· Experience of handling inbound & outbound calls, emails & web chat ideally within the health sector.
· At least 1 year experience working in a busy office environment, ideally within an administrative role.
· Working/liaising with a wide range of people effectively with sensitivity and authority.
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ABOUT US:

At MoreLife UK, we are dedicated to delivering specialist weight management programs for children and adults within communities, healthcare, and workplace settings. Our mission is to empower individuals to lead healthier lives and combat the challenges of obesity. By joining our team, you’ll be part of an organisation that is truly making a difference in the world.

OUR CORE VALUES:

We are looking for an individual who is passionate and shares our values. At MoreLife UK we strive to be understanding and caring towards our clients. We seek out those who are experts within their field and someone who is accountable and can provide a personal service. We seek dynamic individuals to come onboard as part of our team.

JOB PURPOSE:

Working as an Client Service Advisor at MoreLife UK is more than just a job; it’s a chance to be part of something meaningful. Here, you’re valued for your contributions and empowered to help others embrace their true selves. At MoreLife UK, we believe in promoting health and well-being with compassion, respect, and a commitment to individual journeys. Join us in making a positive impact in people’s lives!

ABOUT THE ROLE:

The Client Service Advisor will work as part of the Client Services Team and will play a vital role in providing support and guidance to each client, giving that personal touch to ensure they feel valued and respected. The role will involve providing administrative support to the wider client services team, ensuring data is managed and kept up to date.

KEY RESPONSIBILITIES:

· Deliver a client-focused service within a supportive and busy team environment.
· Manage all correspondence with clients and stakeholders via phone, email, and chat.
· Ensure timely contact with clients at agreed touchpoints during their service.
· Perform data entry, updating records and databases for personnel and health information.
· Maintain accurate system updates.
· Handle proactive phone calls on behalf of health lifestyle services.
· Manage administrative tasks related to referrals from healthcare professionals.
· Support applications and referrals to programs.
· Assist in creating case studies for program participants.
· Proactively reach out to clients who did not attend or complete the program.
· Issue and manage the Net Promoter questionnaire for service user feedback.
· Utilize motivational interviewing techniques during client interactions.
· Be flexible with working hours as needed.
· Support the wider client services team and handle ad hoc duties.
· Maintain high accuracy in all tasks, demonstrating excellent organizational and interpersonal skills.
· Possess strong literacy and numeracy skills, effective record-keeping, and the ability to work sensitively with diverse individuals.
· Take initiative, multitask, and work independently while being a collaborative team player.
· Exhibit excellent communication skills and comfort liaising with various stakeholders.
As part of our team, you will be a member of the primary contact team assisting clients in starting their journey with MoreLife UK and managing the data as part of the referral process into services for the whole of MoreLife UK, alongside the client journey. The aim is to provide a professional service through voice and online interactions.