CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

• Supervise a team managing 250+ merchant accounts, ensuring full accountability and ownership over account activities.
• Provide ongoing support to team members dealing with inquiries related to pricing, products, services, chargebacks, complaints, billing disputes, and equipment troubleshooting.
• Monitor and assist with identifying and resolving processing issues, including interchange qualification, chargebacks, and billing investigations.
• Ensure the team performs account maintenance tasks, facilitates PCI compliance, addresses product queries, and provides troubleshooting assistance for terminal products.
• Conduct terminal downloads, offer training for new and existing customers, and ensure the team is equipped to manage equipment-related needs effectively.
• Oversee bi-monthly and annual household reviews, focusing on interchange qualification and chargeback trends, while encouraging team participation in these evaluations.
• Enable your team to educate merchants about all aspects of Merchant Services and compliance requirements.
• Assist team members in engaging in pricing and contract negotiations using WFMS proprietary tools.
• Work alongside security and risk management teams to oversee reserves, fraud management, and portfolio financials.