Client Service Advisor

at  WTW

THE REQUIREMENTS

• Certified Insurance Practitioner (CIP) qualified
• Previous experience working for an insurer or broker.
• Client advocacy
• Desire to take early responsibility
• Passion for learning about and understanding the insurance industry
• Hardworking, proactive and flexible
• Capable of solving problems
• Good IT skills, including proficiency with the Microsoft Office suit
• Good interpersonal, organisational, analytical and communication skills
• Highly accurate with good attention to detail in completion of all tasks
  At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Main responsibilities include:

• Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all

mid-term alterations and queries

• Achieve best client service in an efficient and friendly manner ensuring that all client

deadlines are met

• Achieve an appreciation of each client’s business and culture
• Support and find opportunities to enable growth of the existing client accounts
• Foster beneficial insurer relationships
• Follow company procedures for Renewals and New business
• Maintain Company and regulatory standards/requirements including compliance
• Participate in project work
• Provide technical support to colleagues and help in resolving their client problems
• Build relationships and provide support to a number of different teams across local and

offshore business

• Ambassador to WTW’s purpose, values, culture, and appreciate WTW client’s business.