DESCRIPTION

.Client Service Advisor
Willis Towers Watson is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.
An exciting opportunity is now available for a Client Service Advisor; the primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence.

QUALIFICATIONS

.The Requirements

• Certified Insurance Practitioner (CIP) qualified
• Previous experience working for an insurer or broker.
• Client advocacy
• Desire to take early responsibility
• Passion for learning about and understanding the insurance industry
• Hard working, proactive and flexible
• Capable of solving problems
• Good IT skills, including proficiency with the Microsoft Office suit
• Good interpersonal, organisational, analytical and communication skills
• Highly accurate with good attention to detail in completion of all tasks.

Main responsibilities include:

• Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all

mid-term alterations and queries

• Achieve best client service in an efficient and friendly manner ensuring that all client

deadlines are met

• Achieve an appreciation of each client’s business and culture
• Support and find opportunities to enable growth of the existing client accounts
• Foster beneficial insurer relationships
• Follow company procedures for Renewals and New business
• Maintain Company and regulatory standards/requirements including compliance
• Participate in project work
• Provide technical support to colleagues and help in resolving their client problems
• Build relationships and provide support to a number of different teams across local and

offshore business

• Ambassador to WTW’s purpose, values, culture, and appreciate WTW client’s business