Client Service Advocate (Processing/Fulfilment/Operations) at The Ardonagh Group
London EC3R, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

15 Jun, 25

Salary

0.0

Posted On

15 Mar, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Flexible Approach, Binders, Excel

Industry

Human Resources/HR

Description

QUALIFICATIONS & EXPERIENCE:

  • Previous experience in an operations/technical-orientated role within the insurance industry (London/International Markets).
  • 2 years’ experience in a technical insurance role is preferred
  • Demonstrable knowledge and experience handling slips and binders.
  • Experience with North American Property, Casualty and Professional Lines business highly desirable.
  • Strong proficiency in the Microsoft Suite of applications with strong skills in Excel.

THINK YOU DON’T MEET EVERY REQUIREMENT?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Responsibilities

WE ARE LOOKING FOR A SKILLED PROFESSIONAL TO SUPPORT A MAJOR AND FAST-GROWING INTERNATIONAL PRICE FORBES OFFICE. IN THIS ROLE, YOU WILL BE ASSIGNED TO THE UK FULFILMENT TEAM, ASSISTING OFFSHORE TRADING TEAMS WITH VARIOUS OPERATIONAL AND FULFILMENT TASKS. YOU WILL SERVE AS A KEY LINK BETWEEN THE FRONT AND BACK OFFICE, WORKING INDEPENDENTLY IN A FAST-PACED COMMERCIAL ENVIRONMENT AND COLLABORATING WITH COLLEAGUES ACROSS DIFFERENT TIME ZONES. OCCASIONAL TRAVEL TO OUR INTERNATIONAL OFFICE MAY BE OFFERED.

Location: Predominantly a remote role, with the expectation of occasional in-person meetings in the London office. A local office in Essex, England may also be utilized if desired.
Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)
At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

WHAT YOU WILL DO:

  • Monitoring the renewal pipeline through our company system Monday.com.
  • Assisting with client due diligence (KYC).
  • Assisting the company’s clients and carriers with their own due diligence needs, by completing questionnaires, and providing relevant information on the company to our counterparties.
  • Monitoring inboxes for each team to streamline tasks.
  • Working with other fulfilment teams within the business.
  • Monitoring Premium Payment Warranties (PPWs) alongside IBA; liaising with clients on any premium/payment queries.
  • Drafting Evidence of Covers, for hand-off to trading teams.
  • Following-up with underwriters for policy documentation.
  • Supporting trading teams with e-filing.
  • Maintaining, and being responsible for, the entry and accuracy of data into company systems (Global XB and Brokasure).
  • Drafting endorsement templates, for hand-off to trading teams.
  • Assisting Head of Processing and Fulfilment with ad-hoc duties.
  • Releasing premium and endorsement invoices to clients and carriers.
  • Assisting with IBA/Credit Control duties (unallocated cash) and liaising with teams on any new complexed policies bound.
  • Account reconciliations.
  • Produce first-draft slips for trading teams.
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