Client Service Analyst at DEUTSCHE BANK AKTIENGESELLSCHAFT

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Excellence, Branch Operations, Compliance, Audit Guidelines, Expense Monitoring, Regulatory Circulars, Account Opening, Exception Handling, Transaction Review, Customer Complaints, Service Standards, Cash Management, Locker Management, FEMA Knowledge, Foreign Exchange, Trade Operations

Industry

Financial Services

Description

Job Description: Job Title: Client Service Analyst Corporate Title: Analyst Location: Pune, India Role Description Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits) Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management Ensure proper display of all Regulatory Circulars in the Area Accurate processing of all account opening forms MF applications Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation Exception handling / deferral tracking and monitoring Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's. Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer Your skills and experience Knowledge on FEMA/Foreign exchange and trade operations will be preferred Client service excellence Experience in overall branch operations for 10 years How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. More information at: Deutsche Bank Careers (db.com)

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Responsibilities

The Client Service Analyst is responsible for ensuring compliance with customer service standards and audit guidelines. This includes monitoring expenses, handling customer complaints, and maintaining service quality.