Client Service Analyst - Global Client Support at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Problem Solving, Transaction Processing, Troubleshooting, Communication, Interpersonal Skills, Organization, Attention to Detail, MS Windows, MS Office, Adaptability, Teamwork, Professional Presence, Flexibility, Data Integrity

Industry

Financial Services

Description

Join a team where your passion for client service and problem-solving makes a real difference. As a Client Service Analyst, you’ll be empowered to deliver exceptional support, resolve complex issues, and help clients achieve their goals. Your expertise will shape positive client experiences and drive operational excellence. Take the next step in your career with opportunities to learn, grow, and make an impact every day. As a Client Service Analyst within Global Client Support team, you will provide essential support by addressing client inquiries, processing transactions, and troubleshooting issues. You work with us to ensure seamless operations, identify opportunities to refer services, and uphold high standards of accuracy and professionalism. Together, we foster a collaborative and dynamic environment where your contributions are valued and your growth is supported. Job responsibilities Provide daily support by addressing client inquiries, processing transactions, and troubleshooting issues using established policies and procedures. Identify opportunities to refer services based on client needs and market trends. Apply knowledge of financial products and procedures to resolve non-routine problems. Communicate clearly and professionally with clients to assess and address their requests. Ensure accurate transaction processing and maintain data integrity. Manage multiple tasks efficiently in a fast-paced environment. Adapt to changing priorities and contribute effectively within a team. Maintain a professional presence and respond flexibly to evolving client needs. Utilize probing questions to accurately assess and resolve client inquiries. Leverage proficiency in MS Windows and Office to support daily operations. Uphold high standards of client service and operational excellence. Required qualifications, capabilities, and skills College degree , or equivalent work experience. Minimum 1 year of experience in customer service, operations, sales, or portfolio management. Baseline knowledge of client service operations, including transaction processing and troubleshooting. Demonstrated ability to apply policies and procedures to solve non-routine problems. Excellent written and verbal communication skills. Strong interpersonal skills for effective client interaction. Ability to manage multiple tasks and competing priorities efficiently. Highly organized with attention to detail and data integrity. Proficiency in MS Windows and Office applications, including Word, Excel, and PowerPoint. Ability to adapt to change and work effectively in a team environment. Demonstrated professional presence and flexibility to meet evolving needs. Preferred qualifications, capabilities, and skills Minimum 1 year of experience in customer service, operations, sales, or portfolio management, preferably in banking or financial services. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

As a Client Service Analyst, you will provide essential support by addressing client inquiries, processing transactions, and troubleshooting issues. You will also identify opportunities to refer services and ensure high standards of accuracy and professionalism.