COMPANY DESCRIPTION

At EOX Vantage, we deliver premier service with insights that boost overall operations. Clients choose EOX Vantage to improve their operational efficiencies and optimally manage data through direct assistance from the Managed Services team and leveraging the customized, patented Enterprise Operating System (EOX) – a suite of unified cloud-based apps to run a business, all on one secure platform. EOX Vantage allows clients to focus on what they do best by reducing the time it takes to manage the essential, non-core aspects of their operations, and improving their effectiveness with data and insights.

VISIT OUR WEBSITE TO LEARN MORE ABOUT US: HTTPS://WWW.EOXVANTAGE.COM/

EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you are emailed asking for payment, please immediately report this spam message to info@eoxvantage.com. All verified personnel will only reach out with an EOX email ending in @eoxvantage.com *
Join us in providing top-notch service that makes an impact!
Job Type: Full-time
Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remot

What You’ll Do

• Answer and resolve incoming calls with professionalism and empathy
• Guide customers through insurance billing and payment processes, including loss reporting and mortgagee interactions
• Determine whether requests fall in or out of scope — and act decisively on those that do
• Use up to 10 different systems per interaction (Core Insurance system, claims, payment portals, etc.)
• Document interactions accurately and efficiently
• Raise red flags or out-of-scope items through appropriate channels.
• Maintain excellent attendance and call availabilit

This Role Is Not For You If:

• You view work-from-home as “flexible” in terms of effort or availability
• You frequently allow personal life to interfere with consistent attendance
• You dislike structured environments, expectations, or feedback loop