Client Service Analyst at JPMC Candidate Experience page

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Relationship Management, Problem Solving, Analytical Skills, Time Management, Organizational Skills, Communication Skills, Risk Mitigation, Treasury Management, Operational Controls, Process Improvement, Technical Proficiency, Team Collaboration, Adaptability, Integrity, Innovation

Industry

Financial Services

Description

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial Investment Banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products. Job responsibilities: Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership Resolve issues by identifying underlying problems and patterns Develop expertise in commercial treasury management products and services Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure Prioritize daily tasks to maximize productivity using strong time management and organizational skills Adhere to all established policies, procedures, and practices Maintain a confident and professional presence with clients, other bank departments, and the community Contribute to projects aimed at improving client service delivery through innovation Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly Required qualifications, skills, and capabilities: At least 3 years of experience in operations, portfolio management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions; diverse professional backgrounds are valued Fresh graduates with exemplary educational records are welcome Excellent communication skills, both written and verbal Strong analytical skills to address client issues and deliver exceptional service and satisfaction Ensure accuracy and compliance with policies Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment Identify and mitigate potential risks Ability to quickly learn and adapt to new technologies; proficient in PC skills including Word, Excel, and PowerPoint. Candidates eager to enhance digital literacy and adopt new tools are encouraged Prioritize tasks and meet deadlines efficiently and proactively seek process improvements and innovation Maintain integrity in all interactions Willingness to work night shifts and onsite five days a week. Preferred qualifications, skills, and capabilities: Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more Experience in building websites. We value those who are interested in web technologies and want to expand their skills. Understanding of systems that organize and store information. Any experience with these systems is a plus. Some knowledge of online tools that help manage and run applications. We encourage learning and growth in this area. Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems. Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.

Responsibilities

As a Client Service Analyst, you will manage customer service and relationship management tasks for a designated client portfolio. You will act as the main service contact for clients, ensuring satisfaction and resolving issues effectively.