Client Service Analyst - Korean Bilingual (Day or Mid Shift) at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Etiquette, Email Etiquette, Interpersonal Skills, Problem Solving, Financial Services Knowledge, German Proficiency, English Proficiency, Client Focus, Discretion and Judgment

Industry

Financial Services

Description

Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence. As a Client Service Analyst (Individual Contributor) in Wealth Management, you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to support customers in their financial journey. Your role will involve communicating with customers via phone and email, resolving queries, and ensuring a memorable experience. Job Responsibilities: * Serve as the first point of contact for Wealth Management clients. * Provide exceptional customer service and product knowledge. * Communicate with customers via phone and email to deliver high-quality responses. * Collaborate with other departments to resolve client queries. * Adapt communication style to meet customer needs. * Identify and recommend improvements within the Customer Support function * Handle challenging conversations, including complaints. Required Qualifications, Capabilities, and Skills: * Proficient in German and English language both verbal and written * Excellent customer service skills in telephone and email etiquette * Strong client focus and interpersonal skills. * Proactive mindset with a focus on continuous improvement. * High level of technical skill in the field of expertise. * Ability to exercise discretion and judgment. Preferred Qualifications, Capabilities, and Skills: * University degree in Economics, Finance, or equivalent work experience. * Experience in a customer service role, preferably in financial services. * Excellent communication skills. * Empathetic problem solver with a passion for learning. Additional Information: * Shift Schedule: APAC or EMEA * Work Setup: Full Time Onsite In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Responsibilities

Serve as the primary point of contact for Wealth Management clients via phone and email to resolve queries. Collaborate with internal departments to provide high-quality product knowledge and improve customer support functions.