BASIC REQUIRED QUALIFICATIONS:

• Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
• Knowledge of basic SQL and transport protocol knowledge, including MQ, FTP, Sftp, FIX and TOF formatted in XML, CSV, FIX, TRML and SWIFT.
• Resourceful, committed, and able to problem-solve with limited direction.
• Strong awareness of client confidentiality and data protection risks.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work effectively in a very fast paced environment.
• As a member of a close knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and taking leadership where required.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Bachelor’s degree preferred.
• Previous experience working with software systems and technology is preferable.
• Advanced Excel skills is a plus.
• Knowledge of financial markets and securities/derivatives a plus.

RIGHT TO WORK REQUIREMENTS:

This role is limited to persons with indefinite right to work in the United States.

The Role: Client Service Analyst
The Team: As a member of our Client Services team, you will provide application and technical support for our global client base. The right candidate will be client focused, have great communication and organization skills and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success. This is a demanding, fast paced environment which requires both holiday and weekend support on a rotational basis.
Responsibilities and Impact: OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.

In this role you will:

• Develop and maintain productive client regulatory relationships.
• Assist with incident management for any OSTTRA-wide incident impacting our clients.
• Case manage using salesforce as our ticketing tool.
• Act as the primary liaison for aiding our clients through post-incident recovery.
• Be available to attend onsite client meetings and client requested review sessions.
• Work with various internal groups (Product/Project management, Development, Quality Assurance, IT, managed services, compliance sales) in different regions to resolve client queries.
• Provide support including, solution design, hands-on onboarding a product configuration to project teams, that are bringing on new or existing customers to our applications.