CARO Analytical Services is an environmental and food testing laboratory, and the home of charismatic scientists driven to make the world safer and healthier. Whether it’s helping clean up contaminated sites, ensuring clean water for Canadians, or supporting food safety programs, CARO delivers the critical data that drives impactful change. Guided by our core values—’We’ve Got Chemistry,’ ‘Big Picture Sidekicks,’ and ‘Ahead of the Curve’—we foster a workplace that values collaboration, curiosity, and continuous improvement. Join CARO if you’re ready to bring your authentic self, embrace curiosity, and lead your own journey of development. In return, we are committed to cultivating a work environment where your ideas and growth matter, one where you are given the opportunity to thrive and have a meaningful impact on the world around you.
DESCRIPTION: Client Services Assistant– Richmond, BC

QUALIFICATIONS:

• Previous experience in customer service, laboratory, or related industry is an asset.
• Physically fit and able to lift objects up to 40 lbs.
• Ability to stand or walk for periods of time and perform repetitive tasks.
• Genuine dedication to customer care with a positive, outgoing, and optimistic attitude.
• Strong organizational and time management skills; able to prioritize and multitask in a fast-paced environment.
• Detail-oriented and capable of identifying small errors or defects in products or orders.
• Computer literate with proficiency in MS Office (Word, Excel, PowerPoint, Access); advanced Excel skills are an asset.
• Demonstrates alertness and physical dexterity to operate machinery safely.
  Please email your resume to jobs@caro.ca and put “Client Services Assistant” in the subject line.
  Job Type: Full-time
  Pay: From $19.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking

Work Location: In perso

• Receiving incoming samples from couriers and walk-in clients
• Shipping – return coolers, interoffice shipments, sublet.
• Complete Bottle Order Requests, Sample labeling and use it for tracking/preparing/packing orders and shipping on-time.
• Accept deliveries of company products and store them accordingly.
• Track and log all product inventory, ensuring there are no discrepancies or losses.
• Pack and ship orders for delivery, this may include trips to the airport, sublet labs and Burnaby Lab.
• Keep the warehouse area clean and organized and Order and restock required supplies.
• Assist the client service team to address and resolve any complaints about products, shipping, or damaged items.
• Operate any machinery required for transporting large orders and heavy products.
• Dispose samples and manage waste disposal according to local regulations.
• Complete other administrative duties as directed.