LOCATION: YARRA FALLS, MELBOURNE (HYBRID)

In this position, you’ll be based in Yarra Falls Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

A ROLE YOU WILL LOVE

Working with a supportive Team Leader and an experienced team, this role will be a great way to learn more about the financial services industry, as well as give you the ability to gain exposure to great opportunities for career growth and development.
Reporting to a Service Delivery Team Leader, the Client Services Associate is a role responsible for the day-to-day delivery of high-quality service to their clients and the respective client’s employee plan participants.
You will work closely with your Senior Associates and internal stakeholders to ensure all functions and activity of their client accounts are anticipated, actioned and when required, reviewed in order to meet deadlines.
These functions include responding to internal and external stakeholder enquiries, maintenance of the employee register, generating reports, processing sales & transfers, and involvement in dividend and sale replacement payment transactions.

SOME KEY RESPONSIBILITIES:

• Oversee event management by managing the Scope and Discovery process, executing events within established timeframes, analyzing and escalating risks, and coordinating with departments to ensure timely delivery of all activities
• Address inquiries promptly and maintain client-specific knowledge for excellent customer service
• Identify and propose improvement ideas for business growth, including efficiency enhancements
• Generation and provision of Employee Share Plan and Regulatory reports
• Responding to complex employee share plan participant and client email enquiries
• Maintaining employee information held in internal systems and databases
• Preparation of share transfers, sales, replacement payments and legal notings

WHAT WILL YOU BRING TO THE ROLE?

We are looking for someone who is a great communicator, able to balance conflicting priorities and someone who is technology savvy.

OTHER KEY SKILLS REQUIRED FOR THE ROLE INCLUDE:

• Strong PC skills with a high level of familiarity with MS Office products – specifically MS Excel
• Ability to manage changing priorities and strong time management skills
• A high level of attention to detail
• Ability to work both independently and within a team
• High level of initiative, flexibility and has problem solving skills
• Possess and display a positive, enthusiastic attitude & strong work ethic
• Knowledge of Employee Share Plans and the financial services will be highly regarded

Why is this role exciting? Well, there are a few things that make this role stand out:

• You will work with some of our biggest ASX listed clients
• You will join a great supportive team, who will support you along the wayYou will join us in an exciting time of growth as we move our clients onto a new platfor