Client Service Associate at HB Wealth

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Administration, Customer Service, Money Transfers, Account Processing, Documentation Review, Issue Resolution, Meeting Preparation, CRM Maintenance, Cybersecurity Compliance, Communication, Confidentiality, Time Management, Microsoft Office Suite, Portfolio Reporting Software, Analytical Skills, Problem-Solving

Industry

Financial Services

Description

Description HB Wealth (“HB”) is a national, independent, fee-only wealth management firm headquartered in Atlanta, GA, with additional offices in Palm Beach Gardens and Tampa, FL; Alpharetta, Augusta, and Sandy Springs, GA; Towson and Columbia, MD; Charlotte, NC; Columbia and Greenville, SC; and Nashville, TN. Founded in 1989, HB provides wealth advisory services, investment management, and family office services to primarily high-net-worth individuals, families, and institutions. With over $29 billion in assets under management as of October 31, 2025, our team collaborates across all locations to deliver The Fiduciary Standard, Elevated—bringing unwavering financial peace of mind to the clients we are privileged to serve. At HB Wealth, we foster a healthy, collaborative work environment where every team member is respected and valued. We look for talented individuals who are passionate about learning, growing, sharing ideas, and making a meaningful impact for our clients. Position Summary We are seeking a Client Service Associate for our Atlanta, Georgia location. In this role, you’ll be instrumental in building and maintaining strong client relationships. The Client Service Associate is primarily responsible for client administration as well as providing a broad range of support to both their assigned client advisory team and other advisory teams on an as-needed basis. The individual’s time will be spent delivering superior customer service to clients. Job Responsibilities Assist with client requests and inquiries regarding their accounts, including money transfers and the processing of checks, wires and ACHs. Process and complete the opening, maintenance, and closing of client brokerage accounts per client or advisory team request. Gather required documentation and review for accuracy and completeness prior to processing or submitting for action. Serve as a point of contact for client and advisory team members. Resolve client issues through independent research and collaboration with the underlying custodian or other advisory team members. Assist with preparation for client meetings. Update and verify client, account, or transaction details; maintain client files in CRM and the document management system to reflect appropriate updates. Client offboarding tasks. Ensure compliance with firm cybersecurity policies and safeguarding client’s personal information in all matters. Serve as a resource for colleagues in other departments. Complete special projects and other duties in support of the client and advisory team, as needed. Requirements Ability to take direction from multiple sources with demonstrated follow through. Exceptional written and oral communication skills. High level of confidentiality is essential. Ability to manage administrative projects. Commitment to meeting established deadlines and managing time effectively. Proficiency with Microsoft Office Suite as well as CRM and Portfolio Reporting software. Self-motivated and confident. Client first attitude, professional demeanor, personal integrity, and an understanding of fiduciary responsibility. Highly organized with exceptional attention to detail and excellent follow-through. High initiative and comfort working in an entrepreneurial, fast-paced environment. Positive attitude and strong work ethic. Strong interpersonal skills with the ability to partner effectively in a team and build trust and confidence of colleagues. Willingness to "pitch in" when necessary. Strong analytical and problem-solving skills. Ability to successfully pass criminal background / credit check required. Benefits Competitive PTO/Holiday policy 401k match 1st day eligible benefits offering; medical, dental, vision, telemed, disability, + Paid Maternity/Paternity leave Fun and welcoming office environment with monthly and quarterly events Ability to work remotely 20% Cell phone stipend EPP Why HB is a great place to work Employees enjoy the collaborative, inclusive, team environment where they feel challenged and supported. The community involvement and philanthropy opportunities contribute to the culture of our company. The continuous learning opportunities, our client base, and the comprehensive benefit package round out the competitive compensation. HB is an Equal Employment Opportunity Employer. HB only invites professionals to join us who share our values of hard work, meritocracy, respect for others, diversity, and commitment to our communities. Key to our culture is our commitment to creating a diverse workplace and fostering an inclusive environment in which people can be free to be their authentic selves. We insist on equality. It is expected, it is empowering, it is unwavering. We celebrate one another for the unique gifts that you alone can bring. We value difference, creativity, and spirit. It is in our DNA, and we like it that way.

Responsibilities

The Client Service Associate will be responsible for client administration and providing broad support to the assigned client advisory team, focusing on delivering superior customer service. Key duties include assisting with client account requests, processing transactions like transfers and wires, and managing account openings and maintenance.