Client Service Associate (Mandarin/Cantonese speaker) at S&P Global

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client support, Financial services, Communication skills, Problem solving, Relationship management, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Analytical skills, Time management, Mandarin, Cantonese, Technical support, Data management

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 07 S&P Global Market Intelligence The Role: Associate Client Support S&P Global is seeking Associate Client Support to sit in our Kuala Lumpur office and support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and high technology. Debtdomain is a Web-based system used daily by thousands of bankers, salespeople and investors who are active in the global loan syndication market. Debtdomain combines CRM and bookbuilding features to track and manage deal opportunities, with secure datarooms that enable sell-side banks to transmit highly confidential information to potential investors. What’s in it for you: As an Associate Client Support in the APAC, there are several benefits and opportunities for you: Expertise development: By focusing on the Debtdomain application, you will have the opportunity to become an expert on the platform. This expertise will not only enhance your technical skills but also increase your market value as a specialist in these areas. Career growth: As you gain in-depth knowledge and experience with our Debtdomain Platform offerings, you can pave the way for future career growth within S&P Global or in the broader industry. Your specialized skills and expertise will open doors to various career opportunities, such as product management, implementation consulting, or leadership roles within the product support domain. Client interaction and impact: Working directly with clients and providing high-quality support and training allows you to have a direct impact on their experience and success with our Debtdomain Platform offerings. Building strong relationships with clients and helping them overcome challenges can be rewarding and fulfilling. Cross-functional collaboration: As a Client Support Associate, you will collaborate with colleagues across different business lines and regions. This collaborative environment fosters knowledge sharing, exposes you to diverse perspectives, and helps you develop a broader understanding of the organization's operations and product offerings. Responsibilities: Work with a global team of Service Analysts responsible for front-line client services on the Debtdomain platform Excellent communication skills, both verbal and written forms Support duties for the Debtdomain client service team Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support, where applicable. The ability to prioritize tasks, adhere to deadlines and escalate urgent matters to management. Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services. Ad hoc duties and requests as required by the business. Resolve product or service problems by clarifying the customer’s issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team. Escalate technical issues and liaise with product and development teamwork Be self-motivated, take initiative, and welcome the challenge of problem solving Strong organizational skills and ability to multi-task projects of short, medium, and long-term time ranges Collaborate and work well within multiple organizational and functional departments Proficiency in Microsoft Excel, Word, Outlook and PowerPoint Ability to work in a tightly knit regional and global loans team What We’re Looking For: The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions. Bachelor’s degree in finance or technology is preferred Experience within the financial industry would be preferred, but not a requirement Excellent written, spoken and verbal communication skills, including strong interpersonal skills and articulate phone presence Ability to identify and escalate issues or concerns Excellent prioritization, organizational and time management skills a requirement Eager to learn with strong analytical and problem-solving abilities Great organizational skills is a requirement Must be able handle stressful customer situations with patience and poise Proficient PC skills, especially in Microsoft Word and Excel. Demonstrated knowledge and experience in working with internet-based applications Ability to review processes and suggest improvements Communication Must demonstrate superior English communication skills and is expected to interact professionally across business units within the company and on our client base. In addition, fluency with Mandarin language is a must and Cantonese is good to have. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

Provide front-line client support for the Debtdomain platform by resolving product issues and building strong customer relationships. Collaborate with global teams to manage deal opportunities and facilitate continuous product improvement through user feedback.