Client Service Associate at Royal Bank of Canada

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Wealth Management, Financial Services, Bilingualism (English/French), Account Management, Administrative Support, Client Communication, Time Management, Problem Solving, Organizational Skills

Industry

Financial Services

Description

Job Description What is the opportunity? The Kent Group, a top-performing private portfolio management team at RBC Dominion Securities, is looking for a highly motivated and dynamic Client Service Associate. We seek a detail-oriented, proactive, and driven professional who is passionate about delivering exceptional client experiences and building a career in wealth management. As a member of our team, you will support our high-net-worth clients by fostering strong relationships and ensuring seamless day-to-day operations. In this fast-paced and challenging environment, you will be the primary point of contact for clients and their professionals, handling inquiries, providing outstanding service, and assisting in the overall management of client accounts. The work arrangement is fully on-site at our Place Ville Marie office. What will you do? Deliver exceptional client service by handling incoming calls, emails, and requests in a professional, timely, and solutions-oriented manner. Work closely with Client Relationship Managers to provide seamless operational and administrative support, ensuring the efficient management of client accounts. Assist in preparing client reviews, reports, and other key deliverables to enhance client satisfaction. Act as a liaison between clients and internal/external partners, ensuring smooth communication and resolution of inquiries. Maintain a high level of accuracy, organization, and attention to detail in all client-related tasks. Uphold and articulate the Kent Group’s investment philosophy. What do you need to succeed? Must-have Bachelor’s degree Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH) At least two years of experience in wealth management, financial services, or similar client-focused industry Strong ability to work under pressure while managing multiple priorities with a high level of accountability and reliability Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs Nice-to-have Highly motivated team player who thrives in a fast-paced, dynamic, and collaborative environment Passionate professional with excellent interpersonal skills who can build strong relationships with clients, colleagues, and partners Meticulousness with exceptional organizational and time management skills Problem solver with a proactive mindset who can anticipate client needs and find solutions efficiently What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Be part of a high-performing and client-focused team within one of the world’s leading financial institutions A comprehensive Total Rewards Program, including competitive compensation, bonuses, flexible benefits, and RBC Share Purchase Plan A dynamic and supportive work environment that values commitment, collaboration, and career growth Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-05-08 Application Deadline: 2026-06-08 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Responsibilities

The role involves providing exceptional service to high-net-worth clients and supporting Client Relationship Managers with operational and administrative tasks. Key duties include handling client inquiries, preparing reports, and acting as a liaison between clients and internal partners.