Client Service Banker - Floating at Pioneer Bank, National Association

Albany, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

25.89

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Handling, Customer Service, Financial Transaction Processing, Fraud Detection, Consultative Selling, Account Maintenance, Mathematical Skills, Relationship Building, Compliance Adherence, Client Relations

Industry

Banking

Description

POSITION: Client Service Banker LOCATION: Floating REPORTS TO: Branch Administration Officer CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 20 ($17.00 - $25.89 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:15pm, Friday 8:30am-6:15pm, Saturday 8:30am-12:15pm Position Summary: The Client Service Banker will be our clients’ first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients’ needs and providing outstanding service in every interaction. You will execute transactions with professiona0lism and accuracy. In doing so, you will support and carry out Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Key Responsibilities: * Provides outstanding service and solutions to our clients. * Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. * Acts as a first line of defense in detecting potentially fraudulent activities. * Adheres to all policies and procedures to maintain compliance standards. * Builds relationship with clients by actively listening to deepen relationships and anticipate their financial needs. * Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. * At branch management direction on an as-needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc. * Assist branch management and the Client Service Supervisor in various operational activities on an as-needed basis. Education & Experience: * High School graduate (or GED) required, or current high school student anticipating graduation. * Strong mathematical skills required. * Minimum of six months cash handling experience and customer service experience preferred. * Minimum of six months customer service experience, recommending and referring products and services preferred. * Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Responsibilities

The Client Service Banker processes financial transactions accurately while providing outstanding service to clients. They act as a first line of defense against fraud and engage customers to identify financial solutions that improve their well-being.