Client Service Consultant at Weploy

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

70000.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Emotional Resilience, Contact Centre Experience, Team Player, Empathy, Compassion, Attention to Detail

Industry

Software Development

Description

Client Services Consultant Be Part of a Supportive Team & Make a Real Difference in People's Lives! Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters. Why You'll Love This Role: Permanent position with real career growth – Join a genuinely supportive company that values and develops its people. No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims. Competitive salary – $67K-$70K base + super (dependent on experience). Fantastic location – Work in Sydney CBD at Market Street, directly across from Town Hall station. Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones. Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success. What You'll Be Doing: Handling inbound customer calls and emails with urgency, empathy, and professionalism. Answering policy questions and helping customers feel confident about their life insurance decisions. Supporting customers through difficult conversations with compassion – including those who have lost loved ones. Providing accurate, helpful information while following clear scripted conversations. Keeping detailed records of customer interactions to ensure continuity of care. Working towards team KPIs including answering 90% of calls within 20 seconds. Participating in ongoing training to stay across products and compliance standards. Contributing to NobleOak's supportive team culture where everyone is valued. What We're Looking For: Genuine passion for customer service – You find fulfillment in helping people during important moments. Clear English communication skills – You can articulate complex information clearly and effectively (accents are fine, clarity is key). Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy. Contact centre experience highly desirable – Phone-based customer service background is a strong advantage. Australian resident with valid work rights – Visa holders cannot be considered at this time. A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture. Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging. The Details: Start date: 2 February 2026 Pay: $67,000-$70,000 base + super (based on experience) Training: 2-3 days classroom training + 1-2 weeks shadowing and on-phone practice Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts) Work Arrangement: Fully-onsite (no parking available, but excellent public transport access) First Interviews: Week of 19th January Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other. Join us for: Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities Comprehensive employee benefits – Access to Sonda EAP for you, friends, and family; easy access to nurses for health support; novated lease options Leadership that cares – Work with Kirsty and the team who have built strong, lasting relationships and genuinely invest in their people A culture of recognition – Your contributions are noticed, valued, and celebrated Ready to Make a Difference? If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you! Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day. We are committed to creating an inclusive workplace. All applicants must not be on the APRA / ASIC Blacklist.

Responsibilities

The role involves handling inbound customer calls and emails with urgency and professionalism, while providing support through difficult conversations. Additionally, it includes maintaining detailed records of customer interactions and working towards team KPIs.