Client Service Coordinator at Bayshore Healthcare Ltd.

Markham, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Communication, EMR, Problem Solving, Organization, Teamwork, Interpersonal Skills, Keyboarding, Medical Terminology, Office Administration, Diplomacy, Prioritization

Industry

Hospitals and Health Care

Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Person-and family-centered care (PFCC) Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings. Permanent and Contract (12 months) positions available Availability: Monday through Sunday – between 5am and 10pm. Rotating shifts Hybrid Position: 2-3 days a week at our Markham office (340 Ferrier Street) after successful completion of the three month probationary period Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. Primary Responsibilities: Communicate: Professionally engage with patients, families, staff, and funder organizations Process: Quickly handle funder referrals and updates in the EMR (Procura) Review: Collaborate with Supervisors, field employees and patients to assess service needs Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability Coordinate: Ensure consistent caregiver assignments and service delivery Notify: Keep patients and staff informed of initial and ongoing schedules Utilize: Optimize staff schedules to meet their availability and client care needs Document: Maintain accurate records in the EMR Resolve: Address patient concerns promptly and follow escalation pathways Why Join Us? Immediate Impact: Make a real difference in the lives of employees, patients and their families Competitive Salary: Earn a competitive wage commensurate with experience Health Benefits: Comprehensive health, dental, and vision insurance for you and your family Paid Time Off: Competitive leave time to ensure work-life balance Retirement Plan: Employer-contributed retirement savings plan Supportive Team: Be part of a collaborative and supportive team environment Growth: Opportunities for professional development and career growth Education Secondary School Diploma Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred. Experience and Abilities: A minimum of two years related customer service experience, preferably in healthcare Proven customer service skills, preferably in healthcare or other high-paced customer service environment Strong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem solve with tact and diplomacy Excellent computer skills (Windows, Microsoft office, internet, EMR) Ability to prioritize and handle multiple demands in a fast-paced environment Proven organizational and teamwork skills; able to work independently and prioritize workload Positive work and attendance performance essential Strong interpersonal skills including demonstrated ability to build rapport and connections Advanced competency in keyboarding and scheduling software with a willingness to learn French language proficiency will be considered an asset and is a requirement for all Quebec locations Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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Responsibilities

The Client Service Coordinator will professionally engage with patients, families, staff, and funders while processing referrals and managing service needs assessments. Key duties include assigning care providers based on client needs, ensuring consistent service delivery, and maintaining accurate records in the EMR.