Client Service Coordinator at Careers @ MUFG Pension & Market Services

Tai Kok Tsui, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Coordination, Documentation Control, Reporting, Data Accuracy, Issue Tracking, Client Communication, Meeting Preparation, SLA Tracking, Cross-functional Coordination, Fee Administration, MS Office/365 Proficiency, Risk Logging, Compliance Adherence, Planning, Organization

Industry

Financial Services

Description

Overview The Client Service Coordinator provides administrative, documentation and coordination support to the Client Service Manager (CSM) team to enable consistent, premium client service delivery to institutional and corporate clients of MUFG Retirement Solutions. The role ensures the smooth execution of day‑to‑day servicing activities—across client meeting preparation, documentation control, reporting packs, data accuracy checks, fee/billing inputs, and issue tracking—so that CSMs can focus on relationship management, escalations and service excellence. Language‑appropriate formatting and clear, timely communications are core to success in this multilingual environment. Key Accountabilities and main responsibilities Operational Management * Prepare and maintain client meeting agendas, action logs, and follow‑up trackers; circulate minutes with clear owners and due dates * Compile client reporting packs (service metrics, incidents, change requests, KPI snapshots) by collating data from Operations/Projects and validating for accuracy and completeness * Coordinate document version control (service agreements, SLAs, fee schedules, onboarding documents) and ensure records are current and auditable * Support preparation of client communications (operational notices, change advisories), ensuring templates, tone and approvals meet MUFG MPMS standards * Track service deliverables against SLAs and flag risks or delays to the assigned CSM for proactive action * Coordinate cross‑functional inputs (Operations, Technology, Projects) for client onboarding, transitions and change requests; maintain shared plans, timelines and RAID logs as directed by the CSM * Maintain client contact matrices, distribution lists and stakeholder maps for key accounts; update as structures evolve * Assist with fee/billing administration (e.g., data checks, invoice support, query logging) in line with internal controls * Draft clear, concise, audience‑appropriate emails and summaries; support bilingual formatting where needed; escalate complex queries to CSMs * Schedule meetings, workshops and service reviews; manage logistics, materials and attendance tracking Governance & Risk * Uphold documentation standards and retention requirements; ensure audit trails for approvals and client‑facing materials * Log incidents/issues, track through to closure, and assist with root‑cause evidence gathering for service reviews * Follow regulatory, compliance and privacy requirements in handling client information and communications * Keep abreast of industry trends, MPF/ORSO developments, and client‑servicing best practices to ensure MUFG MPMS remains competitive The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes * Diploma/Bachelor’s degree preferred (Business/Administration or related). * 1–3 years’ administrative experience in financial services or a corporate environment with exposure to client‑facing teams * Strong planning and organisation; confident with trackers, checklists, and meeting/action hygiene * Proficient in MS Office/365 * Familiarity with documentation control and basic change/issue logging processes * Data accuracy and attention to detail; able to spot inconsistencies before materials go to clients. * Familiarity with MPF/ORSO terminology and client documentation * Exposure to simple project/PMO tools (e.g., RAID logs, SharePoint sites, Teams channels) * Fluency in English required; Cantonese and/or Mandarin an advantage. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Client Service Coordinator supports the Client Service Manager team by handling administrative tasks, documentation control, reporting pack compilation, and issue tracking to ensure consistent, premium service delivery to institutional and corporate clients. Key duties include preparing meeting materials, validating data accuracy, coordinating cross-functional inputs for client changes, and assisting with fee administration.