Client Service Coordinator at Old Mill

Exeter, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Organisational Skills, Attention To Detail, Microsoft Office, CRMs, Document Portals, Accounting Platforms, Proactive Approach, Flexible Approach, Deadline Management, Email Communication, Calendar Management, Travel Coordination, General Administration, Statutory Accounts, Tax Returns

Industry

Accounting

Description

We’re looking for a Client Services Coordinator to join our Corporate Team. You’ll be a key point of contact for our valued clients, supporting the delivery of accountancy and compliance services, managing important deadlines, and ensuring our internal processes run smoothly. This role is central to maintaining our high standards of service and keeping our client work moving efficiently. If you're highly organised, confident in client communication, and have a solid understanding of financial workflows, we'd love to hear from you. What you’ll be doing Acting as a primary liaison for clients, keeping them updated on progress and handling day-to-day queries Supporting the preparation and submission of statutory accounts and tax returns by coordinating client information and tracking deadlines Ensuring all Companies House and HMRC filing deadlines are met, including managing Company Secretarial responsibilities and maintaining statutory records Keeping internal systems accurate and up to date Supporting with billing, document processing, and general compliance admin Ensuring clients are correctly set up on our systems and portals, offering help and troubleshooting as needed Working with colleagues across the firm to drive consistency in our client service processes Covering reception and handling post/scanning duties when required In addition to your core coordination duties, approximately 25% of your role will involve providing administrative and personal assistant support to senior leaders within the business. These duties include, but are not limited to: Managing complex calendars and scheduling internal and external meetings Coordinating travel arrangements and preparing meeting materials where needed Monitoring and distributing incoming mail and managing email communications Assisting with inbox and workflow prioritisation, helping ensure deadlines are met Supporting general organisation and administration tasks to help the senior team operate efficiently This is a varied and hands-on role that requires strong organisational skills, attention to detail, and the ability to juggle multiple responsibilities at once. You’ll be confident liaising with both clients and colleagues and comfortable working flexibly across both coordination and administrative support functions. What we’re looking for Prior experience in customer service within a professional setting Strong administrative and organisational skills, with excellent attention to detail Proficiency with Microsoft Office, and confidence working with online systems such as CRMs, document portals and accounting platforms A proactive and flexible approach, able to manage multiple deadlines and adapt to changing priorities Excellent communication skills and a friendly, professional manner What we offer 26 days holiday plus bank holidays and your birthday off – with the option to purchase more Hybrid working with 3 days in the office per week Employee Assistance Programme for your wellbeing, available 24/7 Perks & discounts on a range of products and services Pension scheme to support your future A supportive, values-driven environment with real opportunities for learning and career development At Old Mill, we combine the culture of a local firm with the impact and ambition of a larger organisation. We care deeply about our people, and we’re committed to providing a workplace where you can thrive.

Responsibilities

The Client Service Coordinator acts as a primary liaison for clients, managing communication and ensuring deadlines are met. This role also involves supporting the preparation of statutory accounts and tax returns while maintaining internal systems.