Client Service Coordinator at Pool Scouts of First Coast

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

20.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Scheduling, Operations Management, Client Relationship Management, Phone Sales, Service Coordination, Route Optimization, Problem Solving, Organization, Detail Orientation, Multitasking, Professional Communication

Industry

Consumer Services

Description

Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations. Key Responsibilities Customer Communication Answer incoming client calls and emails Respond to service inquiries and provide basic pricing information Schedule pool services including maintenance, openings, repairs, and inspections Follow up with clients regarding appointments and service updates Scheduling & Operations Manage the daily service schedule for technicians Coordinate appointments to ensure efficient routes and coverage Adjust schedules when weather or service needs change Support the team in maintaining organized service record Client Experience Ensure customers receive prompt and professional communication Address questions and service requests in a helpful manner Help identify opportunities for additional services when appropriate Assist in maintaining high customer satisfaction Qualifications We are looking for someone who is: Friendly and professional on the phone Highly organized and detail-oriented Comfortable using scheduling software and basic office tools Able to multitask in a fast-paced environment Reliable and proactive in solving problems Preferred Experience Customer service or administrative experience Scheduling or dispatch experience in a service business (HVAC, landscaping, pool service, etc.) Experience with CRM or scheduling systems Compensation & Benefits Competitive hourly pay Performance bonus opportunities Training and support Opportunity to grow with a rapidly expanding local business Schedule Full-time preferred Monday – Friday Some flexibility depending on seasonal demand Why Join Pool Scouts? Growing service company with strong local reputation Positive team environment Opportunity to grow as the business expands Be part of a company focused on quality and professionalism

Responsibilities

The Client Service Coordinator will be responsible for developing customer relationships, leading phone-based sales efforts, and managing all aspects of field operations, including customer communication and scheduling services.