JOB SUMMARY

Come and join our flock! We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.
Farm-to-plate is our thing! as Western Canada’s local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.
Join our family!
As a Client Service Coordinator, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

• Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments.
• Create and maintain strong relationships with both internal and external stakeholders.
• Enter customer orders with utmost attention to detail.
• Check inventory levels to assure availability or offering substitutions.
• Offering customers opportunity buy products on a regular basis.
• Daily invoicing - check for accuracy.
• Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction.
• Participate in meetings to work as a team to resolve issues.
• Problem solve and use time effectively to multitask and prioritize work.

Experience:

• Minimum 5 years in a customer service role within a warehouse / manufacturing setting preferred.
• Food Industry experience preferred.
• Fluent in English (both written and verbal communication)
• Excellent communication skills, both verbal and written
• Proficient in using computer systems and navigating multiple software applications (Microsoft office/SQL)
• Keyboarding
• Ability to handle high call volumes and work in a fast-paced environment
• Strong problem-solving abilities and attention to detail

Skills:

• Excellent listening, verbal and written communication skills.
• Fast learner/Self learner(inquisitive)
• Quickly able to prioritize tasks and focus on high priorities.
• Ability to switch focus quickly, work in a fast-paced environment.
• Highly organized and detail oriented.
• Analytical and problem-solving skills.
• MS Office
• Ability to learn in-house ERP systems
• Must show initiative to learn new skills.
• Be adaptable to daily requirements.
• Able to take quality training notes for follow up.
• Must be a team player able to adapt and be part of a great team.

Salary: $52,000 - $55,000 (Based on experience)
Job Types: Full-time, Permanent
Pay: $52,000.00-$55,000.00 per year

Experience:

• Customer service: 5 years (required)

Work Location: In perso

• Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments.
• Create and maintain strong relationships with both internal and external stakeholders.
• Enter customer orders with utmost attention to detail.
• Check inventory levels to assure availability or offering substitutions.
• Offering customers opportunity buy products on a regular basis.
• Daily invoicing - check for accuracy.
• Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction.
• Participate in meetings to work as a team to resolve issues.
• Problem solve and use time effectively to multitask and prioritize work